Refund policy

Return & Refund Policy – Buy Bazar

We offer a 7-day return and replacement policy from the date of delivery, subject to the conditions mentioned below.

Eligibility

A return, replacement, or refund will only be considered if the product received is:

  • Defective

  • Damaged

  • The wrong product/item

To be eligible for a claim:

  • The customer must submit a clear and complete unboxing video of the parcel.

  • The video must show the parcel/package before opening, the opening of the parcel, and the product received.

  • The return or replacement request must be submitted within 7 days of delivery.

  • The product must be returned in its original condition and packaging, where applicable.

Accepted Return & Replacement Cases

We only accept return or replacement requests in the following situations:

1. Defective Product

If the product does not work properly or has a manufacturing/product defect upon receiving it.

2. Damaged Product

If the product is damaged when received.

3. Wrong Product Delivered

If a different product or item was delivered than the one ordered.

No return or replacement will be accepted for reasons other than the cases listed above.

Mandatory Unboxing Video

An unboxing video is mandatory for all defective, damaged, or wrong-product claims.

The video must clearly show:

  • The sealed parcel/package before opening

  • The parcel being opened

  • The product inside the parcel

  • The defect, damage, or wrong product

The unboxing video must be recorded continuously while opening the parcel and should clearly show the condition of the package and product.

If the customer does not have a valid unboxing video, Buy Bazar reserves the right to reject the return, replacement, or refund claim.

What Is Not Covered

Returns or replacements will not be accepted for:

  • Change of mind

  • Customer no longer wanting the product

  • Product not meeting personal expectations

  • Product being unsuitable due to customer preference

  • Incorrect size, color, model, or variant selected by the customer, where the correct item was delivered

  • Products that have been used, altered, damaged, or misused by the customer

  • Claims submitted after 7 days from the date of delivery

  • Claims without a valid unboxing video

Return & Replacement Request Process

To submit a return or replacement request, contact us:

Email: support@buybazar.pk
Phone: +92 3373796866

Please provide:

  • Order number

  • Reason for the claim

  • Clear pictures of the product

  • Complete unboxing video

  • Any other information requested by our support team

Verification & Approval

All return, replacement, and refund claims are subject to verification and approval.

After receiving the customer's claim:

  1. We will review the provided images and unboxing video.

  2. If the claim meets our policy requirements, return instructions will be provided.

  3. The returned product will be inspected after we receive it.

  4. If the defect, damage, or incorrect item is verified, a replacement or refund will be processed according to the applicable case.

Submitting a claim does not automatically guarantee approval.

Return Shipping

If the product is confirmed to be defective, damaged, or incorrectly delivered, Buy Bazar will cover the applicable return shipping cost according to our instructions.

If a return is requested for any reason not covered by this policy, the return request may be rejected.

Original shipping charges are non-refundable unless the issue was caused by a defective, damaged, or incorrectly delivered product.

Processing Time

  • Return claims are reviewed within 5–7 working days after receiving the returned product.

  • Approved refunds are processed within 5–7 working days after verification and approval.

  • Replacement orders will be dispatched after the returned product has been inspected and the claim has been approved.

Refund Method

Cash on Delivery (COD) Orders

Approved refunds for COD orders may be issued through:

  • Bank Transfer

  • Easypaisa

  • JazzCash

Prepaid Orders

For prepaid orders, approved refunds will generally be issued to the original payment method, where applicable.

Sale & Discounted Products

Sale or discounted products are also subject to this policy.

They may only be returned or replaced if the product is:

  • Defective

  • Damaged

  • Incorrectly delivered

A sale or discounted product cannot be returned simply because the customer changed their mind or no longer wants it.

Important Customer Notice

Please record a complete unboxing video when receiving and opening your parcel.

The unboxing video is required as evidence for any claim involving a defective, damaged, or incorrectly delivered product.

We strongly recommend keeping the video until you have confirmed that the product is working properly and is the correct item.

Contact Us

Email: support@buybazar.pk
Phone: +92 3373796866